Terms of Trade

These terms and conditions together with our current website prices, delivery details, and contact details set out the whole of this agreement for the supply of goods from us to you.

About us, this web site is owned and operated by Prickly Pear Interiors who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the home page or use the details below.

Our Contact Details:

Making a purchase could not be easier. Just browse our store, add any item that you wish to buy to the shopping cart. After you have finished your selections, click on CHECKOUT and you will be asked for a few details that we need to enable us to complete your order.

If you have made a mistake in your order and cannot correct it in the shopping cart please contact us and we will correct the mistake for you.

We have to the best of our ability given accurate sizes, specifications and colour representations on all items on the website. Colours can vary depending on your monitor resolution.

For a contract to be in place between you the customer, and ourselves we must receive full payment. Our acceptance of payment for your order brings into existence a legally binding contract between us. Payment is made via Sagepay and you will receive a confirmation email to confirm that payment has been accepted.

However, we reserve the right not to accept the payment from Sagepay and if payment is declined by us the contract is automatically cancelled.

Payments are processed using the Sagepay secure on-line payment system. Should you wish to order and pay by cheque, please email info@pricklypear.co.uk. No order will be sent out until payment by cheque has cleared through the bank.

We accept:

 

Prices

  1. The prices payable for goods that you order are set out in our website.
  2. You will be required to pay for delivery, our delivery charges are set out in our website.

Returns

In accordance with the Consumer Contract (Distance Selling) Regulations 2014, the consumer has
the right to cancel within 14 working days for most goods and services from the day after the
delivery of goods.

  1. If products have already been dispatched when you contact us, you will be advised to return
    them on delivery at your own expense.
  2. If you need to amend or cancel your order for Made to Measure, Made to  Order .Cut lengths of fabric, Oilcloth or  Rolls of Wallpaper you are entitled to do so any time up to 24 hours after you have placed your order.
  3. If you amend or cancel your order after more than 24 hours after placing the order, we
    reserve the right to charge you any costs that we have incurred in relation to your order.
  4. To cancel your contract you must notify us in writing or email info@pricklypearinteriors.co.uk
    with all order information that you have received from us.
  5. If you are unhappy with any item, you may return it within 14 working days as above in the
    original packaging in perfect condition, at your expense for a refund of the retail price.
  6. Please check with us first, as no returns will be accepted without prior arrangement. The
    return charges are not refundable.

Made to Measure, Made to Order, Ordered Cut lengths of Fabrics, Oilcloth or Rolls of Wallpaper cannot be exchanged or refunded unless faulty

  1. All fabrics should be checked on delivery, Prickly Pear Interiors does not accept responsibility
    for errors made by a third party.
  2. We strongly advise you to obtain a sample before placing any fabric, oilcloth or wallpaper order to avoid disappointment or mistake.
  3. Orders placed without receipt of a sample or batch cutting where colour match is exact
    are entirely at your own risk.

Prickly Pear Interiors is not responsible for returned items that fail to arrive back at our premises. For
your protection we recommend that you use a recorded delivery service.

Once you have notified us that you are cancelling your contract, any sum debited to us from your original method of payment will be re-credited to your account as soon as possible and in any event within 30 working days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when they left our premises for delivery to you.

If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

We reserve the right to cancel the contract between us if:

  1. We have insufficient stock to deliver the goods you have ordered.
  2. We do not deliver to your area.
  3. One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
  4. If your item is not in stock, we can back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. 

If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us via original method of payment or cheque as soon as possible but in any event within 30 working days of your order.

We will not be obliged to offer any additional compensation for disappointment suffered.

Delivery

All UK orders are sent either first or second-class mail, or 3 to 5 working days Parcel Force delivery. Goods will be delivered to the address given by you.

We aim for delivery of all UK orders within 7 working days but delivery can take up to 30 working days, and items must be signed for.

For UK deliveries goods cannot be classified as missing in the post until 15 working days have passed since the day of posting.

We cannot take any action during this period, but will immediately make enquiries and re-send orders if delivery hasn't been made following the 15 working day period.

We cannot be held responsible for failed deliveries, either due to an incorrect address or unavailability of a signature on delivery.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received by you.

If goods are returned to us we can re-charge for postage and handling, or deduct the cost if a refund is requested.  Upon delivery of your order you will become the owner of the goods, they will be held at your own risk and we cannot be held liable for their loss or destruction. 

If an item is delivered to you and has been damaged in transit, WE MUST BE NOTIFIED ON THE DAY OF DELIVERY WITHIN NORMAL WORKING HOURS so we can claim with Royal Mail, or Parcel Force insurance. Therefore if the goods ordered are a gift it is advisable to check the contents immediately.

All our prices are shown in £ sterling and include V.A.T. but NOT delivery charges which will be added at the checkout stage. We reserve the right to change any advertised prices at any time. The price you pay is the price displayed on this website at the time we receive your order except in the instance where an error has occurred. In the event that an error is discovered with the price of any goods you may have ordered we will inform you as soon as we can whereupon we will give you the option of amending your order at the correct price or cancelling your order.

If the goods we deliver are not what you ordered, or are defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us of the problem by email ON THE DAY OF DELIVERY WITHIN NORMAL WORKING HOURS, or in writing at our contact address within 5 working days of the delivery of the goods in question.

If you do not receive goods ordered by you within 30 working days of the date on which you ordered them, we shall have no liability to you unless you notify us, by email or in writing at our contact address, of the problem within 40 working days of the date on which you ordered the goods. If you notify a problem to us under this condition, our only obligation will be, at your option:

  1. To replace or repair any goods that are damaged or defective.
  2. To refund to you the amount paid by you for the goods in question in whatever way we choose.
  3. To make good any shortage or non-delivery.

Legal

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address or emailed, you must include your name, date and order number.

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

We reserve the right to make variations and alterations to these terms and conditions as and when we deem necessary.

Privacy Policy

Prickly Pear Interiors do not disclose buyers information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Copyright

The company logo text and images are the property of Prickly Pear Interiors.

Prickly Pear Interiors - Fabrics & Soft Furnishings