All UK orders are sent either first or second-class mail, or by courier with an anticipated 3 to 5 working days (Free Delivery). Goods will be delivered to the address given by you.
We aim for delivery of all UK orders within 7 working days but delivery can take up to 30 working days, and items must be signed for.
For UK deliveries goods cannot be classified as missing in the post until 15 working days have passed since the day of posting.
We cannot take any action during this period, but will immediately make enquiries and re-send orders if delivery hasn't been made following the 15 working day period.
We cannot be held responsible for failed deliveries, either due to an incorrect address or unavailability of a signature on delivery.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received by you.
If goods are returned to us we can re-charge for postage and handling, or deduct the cost if a refund is requested. Upon delivery of your order you will become the owner of the goods, they will be held at your own risk and we cannot be held liable for their loss or destruction.
If an item is delivered to you and has been damaged in transit, WE MUST BE NOTIFIED ON THE DAY OF DELIVERY WITHIN NORMAL WORKING HOURS so we can claim with Royal Mail, or Parcel Force insurance. Therefore if the goods ordered are a gift it is advisable to check the contents immediately.
All our prices are shown in £ sterling and include V.A.T. Free delivery is included for shipping within the UK. We reserve the right to change any advertised prices at any time. The price you pay is the price displayed on this website at the time we receive your order except in the instance where an error has occurred. In the event that an error is discovered with the price of any goods you may have ordered we will inform you as soon as we can whereupon we will give you the option of amending your order at the correct price or cancelling your order.
If the goods we deliver are not what you ordered, or are defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us of the problem by email ON THE DAY OF DELIVERY WITHIN NORMAL WORKING HOURS, or in writing at our contact address within 5 working days of the delivery of the goods in question.
If you do not receive goods ordered by you within 30 working days of the date on which you ordered them, we shall have no liability to you unless you notify us, by email or in writing at our contact address, of the problem within 40 working days of the date on which you ordered the goods. If you notify a problem to us under this condition, our only obligation will be, at your option:
- To replace or repair any goods that are damaged or defective.
- To refund to you the amount paid by you for the goods in question in whatever way we choose.
- To make good any shortage or non-delivery.